Privacy Policy

Last updated: 2026-02-02

This Privacy Policy explains how Vloxq collects, uses, and protects personal data when you use our website and services. It also describes your rights and how to contact us.

1. Who we are

Data Controller: [Vloxq legal entity name]
Address: [Address]

2. What data we collect

We may collect the following categories of personal data:

• Account data: name, email, login credentials (hashed), organization/workspace identifiers
• Usage data: interactions with the Service, feature usage, logs, device/browser info
• Support data: messages you send us, requested troubleshooting details
• Billing data: invoicing information (handled via our billing providers where applicable)
• Customer Content: data uploaded into the Service (may include personal data depending on your use)

3. How we use data (purposes)

Purpose	Examples
Provide and operate the Service	Account creation, authentication, tenant/workspace routing, feature delivery
Security and abuse prevention	Monitoring, fraud prevention, access control enforcement, incident response
Customer support	Handling tickets, responding to questions, troubleshooting
Improve the Service	Product analytics, performance monitoring, feature improvements
Legal and compliance	Responding to lawful requests, enforcing Terms, compliance obligations

4. Legal bases (GDPR)

Where GDPR applies, we process personal data on the following bases:

• Contract: to provide the Service you request
• Legitimate interests: to secure and improve the Service
• Consent: for optional cookies/marketing where required
• Legal obligations: where processing is required by law

5. Cookies and analytics

We may use cookies and similar technologies for authentication, security, and analytics. Where required, we will request consent before setting non-essential cookies.

6. Sharing and subprocessors

We may share personal data with service providers (subprocessors) who help us operate the Service (e.g., hosting, monitoring, email delivery). We require appropriate safeguards and limit processing to our instructions.

Subprocessors list: [Link or list]

7. International transfers

If personal data is transferred internationally, we use appropriate safeguards as required by applicable law.

8. Data retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

9. Security

We implement technical and organizational measures designed to protect personal data. For a high-level overview, see our Security page.

10. Your rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (“right to be forgotten”) in certain cases
• Restriction or objection to processing
• Portability
• Withdrawal of consent (where processing is based on consent)
• Right to lodge a complaint with a supervisory authority

11. Children’s privacy

The Service is not directed to children, and we do not knowingly collect personal data from children.

12. Changes to this Policy

We may update this Policy from time to time. We will post updates on this page and update the “Last updated” date.

13. Contact

For privacy questions or requests, contact us via Contact.